Refund policy
At MAFAURA, we want you to be satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must generally be:
- In the same condition in which you received it
- Unworn and unused
- With original tags, where applicable
- In its original packaging where reasonably possible
- Accompanied by your receipt or other proof of purchase
Your statutory rights are not affected by this policy.
Starting a Return
To request a return, contact us at support@mafaura.com with your order number and the reason for your return.
Please do not send an item back without contacting us first.
If your return is accepted, we will provide you with the appropriate return instructions, including where the product should be sent.
Because MAFAURA works with different fulfilment locations, the return address may vary depending on the product and order. Therefore, customers must obtain return authorisation and the correct return address from us before sending an item.
Items returned to an unauthorised address may not be processed correctly.
Return Shipping Costs
Where you are exercising a statutory right to cancel an eligible online purchase because you have changed your mind, you may be responsible for the direct cost of returning the item, provided this was communicated to you as required by law.
If an item is faulty, damaged, defective, or incorrect, please contact us. Where required by applicable law, MAFAURA will cover the appropriate return costs or provide another suitable remedy.
We will tell you the applicable return procedure before you send anything back.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is defective, damaged in transit, or you receive the wrong item, contact support@mafaura.com as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue where appropriate
We will assess the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personalised, customised or made-to-order products
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
- Certain personal-care products where applicable
- Hazardous materials, flammable liquids or gases
- Gift cards
Please contact support@mafaura.com before purchasing if you are unsure whether a particular product can be returned.
Nothing in this section limits rights you may have where goods are faulty, damaged, misdescribed or otherwise protected by applicable consumer law.
Sale Items
Being sold at a discounted or sale price does not automatically remove your statutory consumer rights.
Where an item otherwise qualifies for return under this policy or applicable consumer law, we will handle the return accordingly.
Exchanges
If you would like a different product, colour or size, contact us first.
Where appropriate, the quickest option may be to return the original item and place a new order once your return has been accepted.
UK and EEA Cancellation Rights
If applicable consumer law gives you a statutory cooling-off or cancellation period for an online purchase, those rights apply independently of our voluntary 30-day return policy.
For many UK online purchases, consumers generally have the right to cancel an eligible order within 14 days after receiving the goods, subject to statutory exceptions.
After notifying us of a valid cancellation, the goods must generally be returned within the applicable legal timeframe.
Your statutory rights are not affected by MAFAURA's additional 30-day return policy.
Refunds
Once we receive and, where applicable, inspect your returned item, we will notify you about your refund.
If approved, the refund will be issued to your original payment method.
Please allow time for your bank or card provider to process the refund after it has been issued.
Where applicable law requires a refund within a particular timeframe, we will process the refund accordingly.
If you have not received an approved refund after the expected processing period, contact:
Orders That Have Not Arrived
If your order has not arrived within the estimated delivery period, contact support@mafaura.com with your order number.
We will investigate the shipment with our fulfilment and delivery partners and provide an appropriate resolution.
Contact Us
For returns, refunds, damaged products or other order-related questions:
Email: support@mafaura.com
Store: MAFAURA
Website: mafaura.com
MAFAURA is operated by ABD ECOM VENTURES LTD.