Refund policy

At MAFAURA, we want you to be satisfied with your purchase. In addition to any rights you may have under applicable consumer law, we offer a 30-day return policy, meaning you may request a return within 30 days after receiving your order, subject to the conditions and exceptions below.

MAFAURA is operated by ABD ECOM VENTURES LTD.

1. Return Eligibility

To be eligible for a return under our voluntary 30-day return policy, your item should generally be:

In the same condition in which you received it
Unworn and unused
With original tags, where applicable
In its original packaging where reasonably possible
Accompanied by your receipt or other proof of purchase

These conditions do not limit any statutory rights you may have where goods are faulty, damaged, misdescribed or otherwise not in conformity with your contract.

2. Starting a Return

To request a return, contact us at:

support@mafaura.com

Please provide your order number and the reason for your return.

Please do not send an item back without contacting us first.

If your return is accepted, we will provide the appropriate return instructions, including the return address where applicable.

Because MAFAURA works with different fulfilment locations, the appropriate return address may vary depending on the product and order. You must therefore obtain return instructions from us before sending a product.

Sending an item to an unauthorised address may delay the processing of your return.

3. Change-of-Mind Returns

For eligible purchases, you may request a change-of-mind return within our 30-day return period.

For returns made under our voluntary policy after any applicable statutory cancellation period has expired, the item must meet the eligibility requirements described above.

You may be responsible for the direct cost of returning a change-of-mind item where permitted by law and where this has been properly communicated to you.

Your statutory cancellation rights are explained separately below.

4. Damaged, Defective, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, is defective or faulty, or you receive an incorrect item, contact:

support@mafaura.com

Please provide:

Your order number
A description of the problem
Clear photographs or video showing the issue where appropriate

We will review the information provided and arrange an appropriate remedy in accordance with your legal rights.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Where required by applicable law, MAFAURA will cover appropriate return costs or provide another suitable method of resolving the issue.

5. Exceptions and Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law. These may include:

Perishable goods
Personalised, customised or made-to-order goods
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
Certain personal-care products where applicable
Hazardous materials, flammable liquids or gases
Gift cards
Other products excluded from cancellation or return rights by applicable law

If you are unsure whether a particular product is eligible for return, contact us at support@mafaura.com.

Nothing in this section limits rights you may have where goods are faulty, damaged, misdescribed or otherwise protected by applicable consumer law.

6. Sale and Discounted Items

Purchasing an item at a discounted or sale price does not automatically remove your statutory consumer rights.

Where a sale item qualifies for return under our voluntary return policy or applicable consumer law, we will process the return accordingly.

7. Exchanges

If you would like a different product, colour or size, contact support@mafaura.com.

Where appropriate, the quickest option may be to return the original product and place a new order after your return has been accepted.

The availability of replacement products, colours and sizes cannot be guaranteed.

8. UK Consumer Cancellation Rights

If you are a UK consumer purchasing online, you will generally have a legal right to cancel an eligible purchase within 14 days after receiving the goods, subject to statutory exceptions.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

Where the statutory right to cancel applies, we will refund the price paid for the goods and the cost of our least expensive standard delivery option, where required by law.

If you selected an enhanced or more expensive delivery method, such as express delivery, any additional amount paid above the cost of our standard delivery option may not be refundable.

Unless we have offered to collect the goods, we may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless otherwise agreed.

You may be responsible for the direct cost of returning goods following a change-of-mind cancellation where permitted by law and where this was properly communicated before purchase.

These statutory rights operate independently of MAFAURA's voluntary 30-day return policy and are not affected by it.

9. Refunds

Once we receive your returned item, or where a physical return is not required once we have sufficient information to resolve your claim, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required.

Please allow additional time for your bank, card provider or payment provider to process the refund after MAFAURA has issued it.

Where applicable consumer law requires us to provide a refund within a particular timeframe, we will process the refund accordingly.

If you have not received an approved refund after the expected processing period, contact:

support@mafaura.com

10. Orders That Have Not Arrived

Delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, contact:

support@mafaura.com

Please provide your order number.

We will investigate the shipment with the relevant fulfilment and delivery partners and provide an appropriate resolution.

If goods are considered lost or delivery obligations have otherwise not been met under applicable consumer law, your statutory rights will apply.

11. Order Cancellations Before Dispatch

If you wish to cancel an order shortly after placing it, please contact us as soon as possible.

Where available, MAFAURA may provide a short self-service cancellation period at checkout or through your order information.

If an order has already entered processing or dispatch, immediate operational cancellation may not always be possible.

This does not remove or restrict any statutory cancellation rights you may have as a UK consumer.

12. Return Addresses

Do not return products to MAFAURA's registered office or to any address found independently online unless we have specifically instructed you to do so.

This helps ensure that your return reaches the correct location and can be processed properly.