Terms of service

MAFAURA Terms of Service

Last updated: 27 August 2026

1. Overview

Welcome to MAFAURA.

MAFAURA is an online retail brand operated by ABD ECOM VENTURES LTD (“MAFAURA”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your use of mafaura.com, including browsing our website, creating an account and purchasing products from us.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Returns Policy and other policies displayed on our website.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be limited or excluded.

2. Eligibility and Customer Accounts

You must have the legal capacity to enter into a contract to make purchases through our website.

When placing an order or creating an account, you agree to provide accurate, current and complete information.

You are responsible for maintaining the confidentiality and security of your account credentials.

You should notify us promptly if you believe your account has been accessed without authorisation.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on MAFAURA are accurate.

However, product colours and appearance may vary slightly depending on:

Your screen or device
Lighting
Photography
Manufacturing variations
Product updates

Minor differences that do not affect the essential characteristics of a product may therefore occur.

Product availability may change without notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights where goods are faulty, not as described, or otherwise fail to meet requirements imposed by applicable consumer law.

4. Orders

When you submit an order, you are offering to purchase the products in your basket.

Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Pricing or product information contains a material error
We reasonably suspect fraud or unauthorised activity
Delivery cannot reasonably be completed to the supplied address
Applicable laws or restrictions prevent us from fulfilling the order

If we cancel an order after receiving payment, we will refund the applicable amount to your original payment method.

Please check your order information carefully before submitting your purchase.

If you need to cancel or change an order, contact:

support@mafaura.com

We cannot guarantee that an order can be changed or cancelled after fulfilment has begun.

Your statutory cancellation rights, where applicable, are not affected.

5. Prices and Payment

Prices are displayed in the currency shown on the website.

We may change prices at any time, but changes will not normally affect an order that has already been accepted except where required by law or where an obvious pricing error has occurred.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Payment is processed using payment methods made available through Shopify and our authorised payment providers.

You confirm that you are authorised to use the payment method supplied for your purchase.

6. Pricing Errors

Although we make reasonable efforts to ensure pricing is accurate, errors may occasionally occur.

If we discover an obvious pricing error before fulfilling your order, we may contact you and provide the option to purchase the product at the correct price or cancel the affected order.

If an affected order is cancelled after payment has been taken, we will issue the appropriate refund.

7. Shipping and Delivery

Delivery options, charges and estimated delivery periods are provided during checkout or in our Shipping Policy.

Delivery estimates are estimates rather than guarantees unless we expressly state otherwise.

Orders may be fulfilled by third-party warehouses, suppliers and fulfilment partners.

As a result, products within the same order may occasionally arrive separately.

We are responsible for fulfilling our obligations to you as the retailer even where third-party fulfilment or delivery providers are used.

Delays may occasionally occur because of circumstances outside our reasonable control.

If your order is significantly delayed or does not arrive, contact:

support@mafaura.com

We will investigate the shipment and provide an appropriate remedy where required.

Nothing in this section removes rights you may have under applicable consumer law concerning delivery.

8. Returns, Cancellations and Refunds

Returns and refunds are handled according to our Refund & Returns Policy and applicable consumer law.

MAFAURA currently provides a 30-day return-request period, subject to the eligibility requirements and exceptions described in our Refund & Returns Policy.

Customers must contact us before sending a return because the appropriate return instructions and address may vary depending on the product and fulfilment location.

Do not return products to a supplier or warehouse address unless MAFAURA has specifically instructed you to do so.

For return assistance, contact:

support@mafaura.com

Our voluntary returns policy does not reduce statutory cancellation, refund or other consumer rights.

9. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

Damaged
Defective
Incorrect
Incomplete
Materially different from its description

contact support@mafaura.com as soon as reasonably possible.

We may ask for your order number and photographs or other reasonable evidence to help investigate the issue.

Where required by applicable law, we will provide an appropriate remedy.

10. Third-Party Fulfilment

Some MAFAURA products may be stored, processed, packed or shipped by third-party suppliers and fulfilment providers.

Using a third-party fulfilment provider does not change the fact that your purchase contract is with MAFAURA / ABD ECOM VENTURES LTD, unless we expressly state otherwise.

Relevant customer and delivery information may be shared with fulfilment and shipping providers where necessary to complete your order, as explained in our Privacy Policy.

11. Shopify

MAFAURA is powered by Shopify.

Shopify provides technology that enables us to operate our online store.

However, products purchased through MAFAURA are sold by MAFAURA rather than Shopify.

Questions regarding products, orders, returns or refunds should therefore be directed to:

support@mafaura.com

12. Intellectual Property

Unless otherwise stated, the MAFAURA website and its original branding, text, graphics, logos, design elements and other original content are owned by or licensed to MAFAURA, ABD ECOM VENTURES LTD or the relevant rights holder.

Third-party product images, trademarks and other materials remain the property of their respective owners.

You may use our website for lawful personal and non-commercial purposes.

You must not reproduce, distribute, exploit or commercially use protected MAFAURA content without appropriate permission.

13. Reviews and Customer Content

If you submit a review, photograph, comment or other content to MAFAURA, you confirm that:

You have the right to submit it
It does not infringe another person's rights
It is not knowingly false or misleading
It does not contain unlawful, abusive or malicious material

You grant us a non-exclusive licence to display and use submitted content in connection with operating and promoting MAFAURA, subject to applicable law.

We may remove content that violates these Terms or applicable law.

14. Acceptable Use

You must not use MAFAURA:

For unlawful purposes
To commit or facilitate fraud
To interfere with website security
To distribute malicious software
To impersonate another person
To obtain unauthorised access to accounts or systems
To collect personal information unlawfully
To infringe intellectual property rights
To interfere with other customers' use of the website

We may restrict access where reasonably necessary to protect MAFAURA, our customers or our systems.

15. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for independent third-party websites that we do not control.

You should review their applicable terms and privacy policies before using their services.

16. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

Our store uses Shopify and may use payment, fulfilment, analytics, shipping and other service providers as explained in that policy.

For privacy enquiries, contact:

support@mafaura.com

17. Website Availability

We aim to keep MAFAURA available and functioning correctly.

However, we cannot guarantee that the website will always be uninterrupted or error-free.

We may temporarily suspend or restrict parts of the website for:

Maintenance
Security
Technical updates
Operational reasons

Where reasonably possible, we will attempt to minimise disruption.

18. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted, or to remove statutory consumer rights.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

If you are purchasing as a consumer, these Terms do not exclude rights or remedies provided to you by applicable consumer law.

19. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include major transport disruption, natural disasters, widespread network outages, governmental actions or other exceptional events.

This does not remove any rights or remedies that applicable consumer law gives you.

20. Changes to These Terms

We may update these Terms occasionally to reflect:

Changes to our services
Changes to our business
Changes to applicable laws
Security or operational requirements

The latest version will be published on mafaura.com with an updated revision date.

Changes will not retrospectively remove rights that customers already have under an existing purchase contract.

21. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

Nothing in this section deprives a consumer of mandatory protections or rights available under applicable law.