Shipping policy
Shipping Policy
Last updated: 27 August 2026
At MAFAURA, we aim to process and deliver orders as efficiently as possible.
Order Processing
Orders are generally processed before shipment within 1–3 business days.
Processing times may occasionally be longer during:
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Public holidays
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High-demand periods
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Product launches or promotions
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Supplier or fulfilment delays
You will receive an order confirmation after successfully placing your order.
Delivery Locations
We currently primarily serve customers in the United Kingdom.
Additional delivery destinations may become available as MAFAURA expands.
Estimated Delivery Times
Delivery times depend on the product, fulfilment location and courier used.
Estimated delivery information will be provided where available on the product page, checkout, order confirmation or shipping notification.
Because some products may be fulfilled by third-party warehouses or international fulfilment partners, delivery times can vary between products.
Multiple Parcels
If you purchase multiple products, they may occasionally be shipped separately.
This can happen when items are stored at different warehouses or fulfilled by different suppliers.
You may therefore receive separate tracking numbers or deliveries for the same order.
Shipping Costs
Shipping charges, where applicable, are displayed at checkout before payment is completed.
We may periodically offer:
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Free delivery
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Reduced shipping rates
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Free delivery above a specified order value
Any applicable conditions will be displayed on our website or at checkout.
Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for a newly issued tracking number to become active on the courier's system.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error after ordering, contact:
as soon as possible.
We cannot guarantee that an address can be changed after fulfilment has started.
Delayed Orders
Delivery estimates are not guarantees.
Delays may occur because of:
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Courier disruption
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Customs processing
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Weather
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High shipping volumes
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Transport disruption
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Supplier delays
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Events outside our reasonable control
If your order is significantly delayed, contact support@mafaura.com and we will investigate.
Lost Parcels
If tracking indicates that a parcel may be lost, or your order has not arrived within a reasonable period after its expected delivery date, please contact:
We will investigate with the relevant fulfilment and delivery provider and provide an appropriate solution where required.
Damaged or Incorrect Deliveries
If an item arrives damaged, defective or incorrect, contact us as soon as possible at:
Please provide:
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Your order number
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A description of the problem
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Clear photographs or video where appropriate
We will review the issue and arrange an appropriate resolution.
Customs and Import Charges
Where products are shipped internationally, customs or import procedures may occasionally apply.
Any duties, taxes or charges will be handled in accordance with the information provided during checkout and applicable law.
We aim to make any known customer charges clear before purchase where reasonably possible.
Returns
Do not return products to the address shown on the parcel without contacting us first.
Return locations may differ depending on the product and fulfilment location.
Please review our Refund & Returns Policy or contact:
before returning any item.
Contact
For questions regarding delivery or tracking:
MAFAURA
Email: support@mafaura.com
Website: mafaura.com
MAFAURA is operated by ABD ECOM VENTURES LTD.